Frequently Asked Questions

We Can Tell You Everything About Taxation and Allied Services

+ - What services are included in annual membership fee?
Unlimited queries resolution and Income tax return filing (subject to terms and conditions applicable).
+ - What is the expected response time for chat-based query asked by members?
Real time chat facility is available from 9 AM IST to 7 PM IST. If any query is asked beyond 7 PM, the same shall be responded during next working day.
+ - Who can choose a Silver Membership?
Any individual other than NRIs who is not earning income from business/ profession and not required to comply with the provisions of TDS and advance tax.
+ - Who can choose a Gold Membership?
Any individual other than NRIs who is not earning income from business/ profession with a requirement of compliance under TDS and advance tax provisions. In addition, Wills execution services are also provided.
+ - Who can choose a Platinum Membership?
Any individual other than NRIs who is earning income from business/ profession
+ - Who can choose a Dollar Membership?
Any Non-Resident Individual.
+ - Who can choose a Diamond Membership?
Any firm/ company/ society
+ - Is the discount amount same for all the memberships?
Same for all the memberships
+ - Is the fee inclusive of GST?
Yes
+ - Do I have to deduct TDS on the payment?
No
+ - Where can I find my referral code?
In the ‘Refer & Earn’ section under side menu
+ - How many people can use my referral code?
No limit specified
+ - How much will I earn if my friends opt for membership using my referral code?
Referral amount may vary from INR 200 to INR 500 per referral depending upon the volume and type of memberships your friends opt using your referral code.
+ - How can I use my referral amount?
Referral amount may be: Utilized at the time of next annual subscription, or Withdrawn provided that a minimum of 10 members referred by you have successfully registered on the App.
+ - What is the validity of my referral cash?
Referral cash will be valid till the time it is withdrawn/ utilized.
+ - Is it compulsory to fill login details of Income tax and GST websites?
Not compulsory at the time of profile creation. However, while filing the returns, login details would be required.
+ - What are my bank details needed for?
Bank details are needed for crediting the referral cash into your bank account directly.
+ - How much do I have to pay on upgrading my membership?
Only the differential amount
+ - How long the uploaded documents will be kept stored in ‘File Cabinet’?
Up till 30 days or any specified period
+ - Will my tax information and personal documents be secured in ‘File Cabinet’?
It is completely secured platform to share the personal documents/ information between you and our professional experts. No one else is authorised to have access.

Unlimited queries resolution and Income tax return filing (subject to terms and conditions applicable)

Real time chat facility is available from 9 AM IST to 7 PM IST. If any query is asked beyond 7 PM, the same shall be responded during next working day.

Any individual other than NRIs who is not earning income from business/ profession and not required to comply with the provisions of TDS and advance tax.

Any individual other than NRIs who is not earning income from business/ profession with a requirement of compliance under TDS and advance tax provisions. In addition, Wills execution services are also provided.

Any individual other than NRIs who is earning income from business/ profession

Any Non-Resident Individual

Any firm/ company/ society

Same for all the memberships

Yes

No

In the ‘Refer & Earn’ section under side menu

No limit specified

Referral amount may vary from INR 200 to INR 500 per referral depending upon the volume and type of memberships your friends opt using your referral code.

Referral amount may be:

  • Utilized at the time of next annual subscription, or
  • Withdrawn provided that a minimum of 10 members referred by you have successfully registered on the App.

Referral cash will be valid till the time it’s withdrawn/ utilized

Not compulsory at the time of profile creation. However, while filing the returns, login details would be required.

Bank details are needed for crediting the referral cash into your bank account directly.

Only differential amount

Up till 30 days or any specified period

It is completely secured platform to share the personal documents/ information between you and our professional experts. No one else is authorised to have access.