FAQs

1. What is JJ Tax?
JJ Tax App is chat based tax App that provides real time resolutions to your tax queries. We provide personalized, professional and reliable resolutions for all the tax queries through chat. We also provide a host of tax services including Income Tax, GST, TDS, Advance Tax, Startup and Compliance services at affordable rates.

2. What services are included in the annual membership fee?
Unlimited queries resolution and filing Income tax return (subject to terms and conditions applicable).

3. What is the expected response time for chat-based queries asked by members?
Real-time chat facility is available from 10 AM IST to 7 PM IST.

4. Who can choose a Silver Membership?
Any individual other than NRIs having income other than from business/ profession up to Rs. 25 Lakhs per annum.

5. Who can choose a Gold Membership?
Any individual other than NRIs having income from other than business/ profession more than Rs 25 Lakhs per annum.

6. Who can choose a Platinum Membership?
Any individual other than NRIs who is earning income from business/ profession.

7. Who can choose a Dollar Membership?
Any Non-Resident Individual.

8. Who can choose a Diamond Membership?
Any Firm/ Company/ Society.

9. I have not taken any membership, but I have some questions about taxes? Can you resolve them?
Yes, we can provide you instant resolutions to your questions free of cost.

10. I am a sole proprietor and I need to get my GST returns filed, which plan should I take?
You should take Platinum plan along with the GST services from the value-added services.

11. I have made the payment for the membership plan, but the plan is yet not active. What should I do?
Kindly wait for a few hours. If your membership plan does not get activated within 2-3 hours, you can reach out to us through chat or you can write an email to us at jj@jjfintax.com.

12. Is the fee inclusive of GST?
Yes.

13. Is it compulsory to fill in login details of Income-tax and GST websites?
Yes.

14. Is it compulsory to fill in login details of Income-tax and GST websites?
No, it is not compulsory to provide the login details at the time of creating your profile. However, we will require your login details to file your returns so it is better to provide them in the profile section.

15. What are my bank details needed for?
Bank details are required to be filed in your Income Tax Return. Also, bank details are required for crediting the cashback into your bank account directly.

16. Can I change my existing membership plan?
Yes, you can upgrade your membership i.e., you can switch to a higher membership plan at any time.

17. How much do I have to pay on upgrading my membership?
You will have to pay the differential amount on upgrading your membership plan.
For instance – you are a silver member and have paid Rs. 799. Based on your estimated income, you realised that you should be a gold member which costs Rs. 2,499. So, now you will have to pay the differential amount i.e., Rs. 2,499 less Rs. 799, i.e., Rs. 1,700 for upgrading from Silver to Gold.

18. Can I share my tax documents and information through the App?
You can upload your tax related documents in the File Cabinet in the Menu Bar of the App or you can email your documents to us at jj@jjfintax.com.

19. How long will the uploaded documents be kept stored in File Cabinet?
The documents shall be stored till the time those documents are deleted by you.

20. My membership plan has expired. How do I renew it?
You can renew your membership by clicking on the Renew / Upgrade option in the Menu bar.

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JJ Tax is Tax partner of Methods Apparel Consultancy India Pvt Ltd. They have a simple UI and manage our taxes and compliances. From our GST to ITR they handle it all so that we can focus on business expansion.


Sunaina  Sunaina Khanna,  MD at Methods Apparel Consultancy